Web & Browsing Privacy Policy

This web and app privacy policy explains how When You Move Ltd and its associated group companies use any personal data we collect about you when you browse, access and/or use any part of the When You Move website and any associated mobile applications (the “Platform”).

Details of how we process your personal data provided to us by you when you engage our services is contained within our Privacy Notice.


How we collect your web and browsing data and other information

When you use the Platform, we automatically collect and store information about your device and your activities. This information could include (a) your computer or other device’s unique ID number; (b) your mobile device’s geographic location; (c) your IP address: (d) technical information about your device such as type of device, web browser or operating system; (e) your preferences and settings such as time zone and language; (f) how long you used the Platform and which services and features you used.


How we use your web and browsing data

We will use your web and browsing data for internal record keeping, analysis, profiling, and market research. Your web and browsing data may be passed on to third parties (“data processors”) with whom When You Move has formally contracted to act under our instructions to process your data for this purpose, subject to the safeguards concerning privacy and security of personal data set out in current data protection legislation.



We are committed to ensuring that your data is secure. In order to prevent unauthorised access, disclosure or unlawful processing we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the data we collect. However, no system can be completely secure. Therefore, although we take steps to secure your personal data, we cannot guarantee that your personal data or other content that you upload to the Platform will always remain secure.


Transfer of your information

We do not transfer your personal data outside the European Economic Area.



Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the Platform and compile statistical reports on activity. There are various instances where the Platform uses cookies, e.g. for analytics (see above), and other instances where it requires the use of cookies for functionality and authentication purposes. Most browsers are initially set up to accept cookies. Cookies placed in your browser’s memory are called session cookies and cookies placed on your computer’s hard drive are called persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your hard drive, even after closing your browser. Session cookies are generally used to improve the user experience. Persistent cookies are generally used to store user preferences, including the preference to keep a user signed in, between browsing sessions. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept any cookies. Please note that the Platform may not operate efficiently if you refuse to accept cookies. Cookies are not computer programmes and cannot be used to disseminate viruses or access a computer’s hard drive. If you would like more information about cookies and how to control them please visit www.allaboutcookies.org We also use Google Analytics to monitor how the Platform is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the system, where visitors generally came from, how long they stayed on the Platform, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.


Third Party Links

On occasion we include links to third parties on this Platform. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy and we cannot be responsible for the protection or privacy they provide you while visiting such sites. You should review their privacy policy before sending them any personal data.

This Policy was most recently updated on 3rd July 2018